She was delighted with my progress in the last month ( I haven't used the tube for 4 weeks) but wasn't able to organise the removal without a referral to the right person, which could take a month.
It won't be a month because I am now going to use my insider knowledge of how these things work (built up over the last 9 months) to bypass the protocol and get it sorted, hopefully in the next week or so. We shall see.
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